At Riotogo, customer satisfaction is our top priority. Each t-shirt is custom-printed with care and crafted just for you. While we strive to ensure every item meets your expectations, we understand that issues may occasionally occur. This Refund Policy outlines the circumstances under which we offer refunds and how you can request one.

1. Eligibility for Refunds

Refunds will only be issued under the following conditions:

  • The item received is damaged, defective, or has a printing error.
  • You received the wrong item, wrong size, or incorrect design compared to your original order.
  • The item was damaged during shipping.

Please note: Due to the personalized nature of our products, we do not offer refunds for:

  • Buyer’s remorse or change of mind
  • Incorrect size, color, or design selected at the time of ordering

2. How to Request a Refund

If your item meets the above criteria, please follow these steps:

  1. Contact us within 30 days of receiving your order via email at contact@riotogo.com.

2. Include the following information in your message:

  • Order number
  • A clear photo showing the issue with the product
  • A short explanation of the problem

Our customer support team will review your request and respond within 24 hours.

3. Refund Method

If your refund request is approved:

  • The refund will be issued to your original payment method.
  • Please allow 7 days for the transaction to appear, depending on your payment provider.

4. Contact Us

Have questions about your order or this policy? We’re here to help.

  • Address: 3541 Vintage Woods Dr, Hilliard, OH 43026, United States
  • Email: support@riotogo.com
  • Phone: +1 (315) 547-9540